Making a complaint
Complaining to the Overseas Students Ombudsman
- In Australia, you have the right to complain.
- The Overseas Students Ombudsman's services are free.
- The Ombudsman is independent and impartial.
Make a complaint
You can view our Privacy Statement here.
You can make your complaint online by using our online complaint form. SCHEDULED SYSTEM MAINTENANCE NOTIFICATION: The Online Complaint Form will be unavailable between 9am and 5.30 pm (AEST) on February 5, 2015 due to systems maintenance. You can lodge a complaint by phone during this period.
Note: In order to use the online complaint form, you need to have the Adobe Reader installed. If you don't already have it, you can download the latest Adobe Reader version for free from the Adobe website.
You can contact us by telephone, 9am to 5pm Monday to Friday, Australian Eastern Standard Time (AEST). In Australia, call: 1300 362 072 (calls from mobile phones at mobile phone rates). Outside Australia, call +61 2 6276 0111.
Using an interpreter
You can make a complaint in your language. Call the Translating and Interpreting Service (TIS) in Australia on 131 450, outside Australia call +61 3 9203 4027. We will pay for the interpreter.
If you are deaf, hearing or sight impaired
You can contact us via the National Relay Service. Teletypewriter (TTY) users phone 133 677 and then ask for 1300 362 072. Speak and Listen users phone 1300 555 727 and then ask for 1300 362 072. Internet Relay users connect to the National Relay Service www.iprelay.com.au and then ask for 1300 362 072
You can send us a fax. In Australia: 02 6276 0123. Outside Australia: +61 2 6276 0123.
You can write a letter and post it to:
Overseas Students Ombudsman
GPO Box 442
Canberra ACT 2601