The Overseas Students Ombudsman investigates complaints about problems that overseas students have with private education and training in Australia. The Ombudsman also:

  • provides information about best practice complaints handling to help private education providers manage internal complaints effectively
  • publishes reports on problems and broader issues in international education that we identify through investigations.

Holiday Period Opening Hours

Our office will close at midday on 24 December 2014 and reopen on 2 January 2015. We will endeavour to respond to any matters as soon as possible on our return.

Information in your language


If you want to make a complaint in your language you can call the Translating and Interpreting Service (TIS) on 131 450. We will pay for the interpreter.

In Australia, you have the right to complain.


Information brochures are available for download and for ordering in hard copy.

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