The Overseas Students Ombudsman investigates complaints about problems that overseas students have with private education and training in Australia. The Ombudsman also:

  • provides information about best practice complaints handling to help private education providers manage internal complaints effectively
  • publishes reports on problems and broader issues in international education that we identify through investigations.

Information in your language

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If you want to make a complaint in your language you can call the Translating and Interpreting Service (TIS) on 131 450. We will pay for the interpreter.

In Australia, you have the right to complain.

Brochures

Information brochures are available for download and for ordering in hard copy.

Information Publication Scheme FOI Disclosure Log